Wine Enthusiast
Wine Enthusiast Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wine Enthusiast has 1.3 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good advertising, Ads, Glossy advertising.
Cons: Horrible customer service, No customer service, Customer service.Recent recommendations regarding this business are as follows: "stay away", "If you own a WE cooler and need assistance, reach out to Shaun Beam for support", "Stay clear!", "Find a company with better service!", "Bottom line, do not purchase from this company.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wine Enthusiast has 1.3 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good advertising, Ads, Glossy advertising.
Cons: Horrible customer service, No customer service, Customer service.Recent recommendations regarding this business are as follows: "stay away", "If you own a WE cooler and need assistance, reach out to Shaun Beam for support", "Stay clear!", "Find a company with better service!", "Bottom line, do not purchase from this company.".
Most users want Wine Enthusiast to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Canon City, ColoradoCustomer service
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Pleasant, New YorkTechnical Support has been Stellar
- Great technical support
User's recommendation: If you own a WE cooler and need assistance, reach out to Shaun Beam for support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAll promises -no action
- Talk a good story
- Fail to deliver on promises and are not reputable
Preferred solution: Deliver product or service ordered
User's recommendation: Stay clear!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my order
- Good products
- No delivery
Preferred solution: A solution
Bad service
User's recommendation: Find a company with better service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Pleasant, New YorkHelp with a wine cork product and wanted to order a new part
- I love their product buy them all time
- No support when my item broke
Preferred solution: a new part
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Total lack of Customer Service after a purchase is made
Company fixed the issue and I have been provided with full refund.
Finally worked with someone at Wine Enthusiast, Rebecca, who reviewed our issue and decided that the best course of action was to refund us our money. We have since purchased another unit of equal characteristics from Lowe's at less than half the price. Next major...
On January 20th received 2 emails from 2 different customer service personnel. One promised a phone call the next day to discuss, didn't happen of course. The second wanted my contact information in order to make arrangements for the fridge to supposedly be picked up...
As of the posting of this complaint we have not received any returned phone calls or responses to emails other than a standard form email directing us to the carrier which is no longer applicable.
Upon opening the box and placing in its location it was found that the top of the door at the hinge was broken, our email attached contained the pictures.
Attempted to contact Wine Enthusiast via phone their various 800 numbers but those are useless as there is an answering service that takes down your name, contact information and promises a response within 24 hours, which never happens. Their specific Customer Service 800 number actually directs you to send an email to custserv@***.net and allow 4 days for a response, which we did, but you receive a standard response email directing you to the various delivery companies to follow up on your shipment status, the product has already been delivered so useless.
Preferred solution: Let the company propose a solution
User's recommendation: Bottom line, do not purchase from this company.
Status on order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Service
- No customer service and dishonest
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy from Wine Enthusiast
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Raymore, MissouriWine Glass Replacement etc.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Glossy advertising
- Good advertising
- Ads
- No customer service
- Customer service
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Don’t buy from this site.
Look up previous order
Look up previous order
2 Beverage centers not working and no customer service
User's recommendation: Never!
Awful customer service
- Horrible customer service
Preferred solution: Let the company propose a solution
User's recommendation: don't expect any customer service
Follow up
- Good advertising
- Horrible customer service
Preferred solution: Price reduction
User's recommendation: beware of items that may need customer service, such as their furniture
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do you have her email by chance? I have been trying to resolve an issue for our fridge for weeks and have received minimal communication - I was instructed to order a part costing $100 to fix my issue and it didnt help and am getting ghosted again... thanks!